“You could have the most accessible space and without training, policies, and procedures, the needs of customers — and employees — won’t be met.” -Kimberly Knackstedt, How A Coalition Of Retail Giants Is Rewriting Accessibility Standards
“You could have the most accessible space and without training, policies, and procedures, the needs of customers — and employees — won’t be met.” -Kimberly Knackstedt, How A Coalition Of Retail Giants Is Rewriting Accessibility Standards
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